Queue Management
QUEUE MANAGEMENT
To Help Your Customers, Management and Staff
Customers
- LESS WAITING
- FAST SERVICE
- COMFORTABLE
- TAILORED SERVICE
Staff
- LESS STRESS
- LESS ERRORS
- HIGHER MOTIVATION
- HIGHER EFFICIENCY
Management
- MONITORING
- STATISTICS
- INCREASED SALES
- BETTER STRATEGY
QUICK VIEW OF THE ASSETS
EpiQ
20” touchscreen LCD , metal body Unique design menu can be branded Max 5000 ticket /day recommended Internal PC Optimal performance, highly reliable
LED 7 SEGMENT counter display
Red, 7 segment LED technology Variable light intensity 3 or 4 characters to display ticket numbers 65 cm support and connector
LED MATRIX counter display
Red, matrix LED technology Variable light intensity 3 or 4 characters to display ticket numbers 65 cm support and connector
LED 7 SEGMENT - Cenral display
Red, 100mm high, 7 segments LED matrix
technology
3 or 4 characters to display ticket numbers,
1 for direction and 2 for desk/cashier number
1-4 lines
LED MATRIX - Cenral display
Red, 100mm high, 7 segments LED matrix technology
3 or 4 characters to display ticket numbers,
1 for direction and 2 for desk/cashier number
1-4 lines
QUEUE MANAGEMENT TECHNICAL FEATURES:
- Efficient Customer Service: Modular design, customizable, multiple language, integration with CRM, Integration into digital signage
- Tailored Design in just seconds: Drag & Drop, various formatting options, user friendly interface
- Reporting: Web-based, centralized, Online & historical data can be export in various format
- Easy-to-Use Client Calling: Web based, manage waiting list, call or transfer customers, monitor performance
- Central Management: Monitor of entire network, Global evaluation of workforce, Historical data evaluation, Branch comparison
- Additional Models Providing Executive Information in an instant:
- Map view, Constant process overview,
- Decisions based on reliable data
- Immediate actions
- Time saving
AND MUCH MORE ..
CDS VOICE
HEAR THE CALL of your number
Faster service, faster customer engagement
DIGITAL SIGNAGE
TARGETED ADVERTS to your audience
Multiple adds, Dynamic content, Central campaign management, targeted audience messages, More efficient marketing
CDS VIP
SPECIAL TREATMENT for valued customers
Customer identification, Special menu, Custom messages (screen/ticket), Dedicated staff, Integration into existing CRM
Additional FEATURES:
- WEB BOOKING and iBOOKING : Appointments are made easy, browse locations & branches, calendar view, with SMS confirmation
- SMS ALERT: Shop while you wait, customer gets alert closer to his turn . This option removes congestion in waiting areas
- eTICKET: Fast , Paperless, same feature as paper ticket, professional company branding
- KNOW YOUR CUSTOMER FEEDBACK:
- Multiple platforms (dispenser/kiosk/tablet/app)
- Multiple services in one (calling number/advert/feedback)
- Feedback reflects in statistics
- General or individual feedback
- Customizable: research/survey
